Refund Policy:

RBGE has a non-refundable ticketing policy.

Customers will only be provided with a refund if the event or specific timed session has been cancelled by RBGE or a Garden closure has taken place due to circumstances out with our control.

If the event is cancelled, customers will be offered the opportunity to exchange their ticket to a new date, depending on availability. If this occurs we would aim to transfer as many ticket holders as possible to attend on alternative dates.

Adult to child ratio

All children under the age of 14 must be accompanied in the gardens and in the exhibition. To enter the exhibition the maximum ratio of adult to children within a party is 1 to 4. Any groups with more than 4 children per adult will be refused entry to the exhibition. You have to confirm that you agree to this ratio prior to purchasing your tickets.

Members Tickets

When purchasing a member’s ticket online or in person please ensure you bring your membership card with you as you will be asked to show it. The discount is only valid for tickets with valid membership, you cannot use your card to purchase tickets for other visitors.

Pricing

Royal Botanic Garden Edinburgh reviews its approach to pricing on an annual basis and may vary pricing based on when/where the ticket has been purchased and/or peak and off peak times.

The purchased ticket is for a specified 60 minute time slot. Latecomers will be admitted but will be restricted to their timeslot.

Third party ticket agents and touting

Tickets bought from unauthorised agents are not valid and admission will not be granted with any ticket if bought from an unauthorised agent. A refund for that ticket will not be given. If you are in doubt whether ticket agent is authorised for an event, please contact events@rbge.org.uk ahead of making the purchase.

If you are not able to attend an event, please do not sell your ticket via an unauthorised means or social network site as the purchaser may not be able to use the ticket and they may bring a legal claim against you. We reserve the right to cancel tickets we suspect of being sold through unauthorised channels.

Your Data

We will record the first name, surname, email address, telephone number and arrival time of all tickets purchased in advance and we reserve the right to refuse entry if these details are not provided. For more information on how we manage your data, please see our Privacy Policy.

Complaints, Compliments and Comments

The Royal Botanic Garden Edinburgh are always interested in feedback whether it’s good or bad. To send us feedback of any kind, please complete our online form or email us at events@rbge.org.uk

or write to:

Secretariat Royal Botanic Garden Edinburgh 20A Inverleith Row Edinburgh EH3 5LR